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Last updated: 27 October 2026
Welcome to Fresh Bazar. These Terms & Conditions govern the use of our website and the purchase and delivery of fresh meat and related products from Fresh Bazar in the Sultanate of Oman.
Fresh Bazar is a customer-facing brand operated by Dawood and Partners Business LLC. By accessing our website or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable law.
Please read these terms carefully before placing an order.
Brand Name: Fresh Bazar
Legal Business Name: Dawood and Partners Business LLC
Commercial Registration (CR) Number: 1598211
Country of Operation: Sultanate of Oman
Customer Support / WhatsApp: +968 7740 1460
Email: info@freshbazaroman.com
Registered Business Address: Azaiba, 130, Muscat, Oman
Fresh Bazar is the brand under which Dawood and Partners Business LLC offers fresh meat products and delivery services.
Fresh Bazar offers fresh meat products that are cut and packed after an order is placed.
We aim to supply products according to the descriptions, pack sizes, cuts, and options displayed on our website.
Customers should review the product description, selected pack size, price, and quantity before placing an order.
Natural differences in colour, texture, fat distribution, and appearance may occur between individual meat products. Product photographs are illustrative and may not represent the exact appearance of every pack.
Product availability is subject to stock, quality checks, and preparation requirements.
Prices are displayed in Omani Rial (OMR), unless otherwise stated.
Products are offered at the fixed pack prices displayed on the relevant product pages. The applicable product price and selected quantity will be shown in the order summary before checkout.
Because meat is cut and packed after ordering, the final weight may vary slightly from the indicative weight shown for a pack. The displayed fixed pack price applies to the selected pack unless a different pricing arrangement is clearly disclosed before purchase.
We will not apply undisclosed additional charges after an order has been placed.
If a material pricing or product-description error occurs, we may contact you to resolve the issue before proceeding. If the order cannot be fulfilled at the agreed terms, we will explain the available options and process any applicable payment return in accordance with applicable law.
Fresh Bazar currently delivers to selected areas in Oman. Delivery availability depends on the address provided, operational coverage, and available delivery slots.
Our target delivery time for these areas is approximately 90 minutes:
Our target delivery time for these areas is approximately 150 minutes:
These delivery times are targets measured from the point at which an order is accepted and preparation begins, unless a different starting point is expressly shown at checkout.
Actual delivery may be affected by traffic, weather, order volume, product availability, address accuracy, access restrictions, or other exceptional circumstances. If a significant delay occurs, we will make reasonable efforts to inform the customer.
If your location is outside the listed areas, please contact us at +968 7740 1460 to confirm whether delivery is available.
Customers may schedule an order for an available delivery time slot displayed during checkout.
If we cannot fulfil a confirmed scheduled delivery, we will contact the customer to arrange an appropriate solution.
Fresh Bazar offers the following delivery charges:
An order of exactly OMR 5 qualifies for the OMR 1 delivery charge, not free delivery.
Delivery eligibility is based on the applicable order value displayed at checkout, before any delivery charge is added. Any specific promotional conditions displayed at checkout will apply to the relevant offer.
We will display or communicate the applicable delivery charge before the order is confirmed.
Customers place orders through the Fresh Bazar website checkout.
You must provide accurate information, including your name, contact number, delivery address, selected products, quantities, and any relevant delivery instructions.
After an order is submitted, Fresh Bazar may review product availability, delivery coverage, payment status, and other necessary details.
An order is considered accepted when Fresh Bazar confirms it through the website or another appropriate order-confirmation communication.
An order submission alone does not guarantee acceptance if the product is unavailable, the address is outside our service area, payment cannot be verified, or another genuine fulfilment issue arises.
Please check the order summary carefully before completing checkout.
Fresh Bazar may accept the following payment methods:
The available payment methods will be displayed during checkout or communicated by our team.
Customers must pay the amount due when the order is delivered, unless another arrangement has been agreed in advance.
Online card payments are processed through the applicable payment service provider. Payment confirmation may be required before an order is prepared or dispatched.
For bank transfers, customers must follow the payment instructions provided by Fresh Bazar. An order may remain pending until the payment is verified.
Customers must not use unauthorised payment methods or provide false payment confirmations.
Because fresh meat is cut and packed after ordering, orders enter preparation promptly after confirmation.
Customer-requested cancellations are generally not accepted after an order has been confirmed. Customers should review their selection, address, delivery slot, and payment details before completing checkout.
If an order has not yet entered preparation, please contact us immediately. We may consider a change or cancellation where operationally possible, but acceptance is not guaranteed.
Nothing in this section removes any cancellation, refund, or other right that cannot legally be excluded under applicable Omani law.
If Fresh Bazar cannot fulfil an accepted order, we will contact the customer and arrange an appropriate resolution, including the return of any payment due under applicable law.
We make reasonable efforts to keep product listings and availability information accurate.
However, a product may occasionally become unavailable because of stock shortages, quality checks, or supply interruptions.
If an ordered product is unavailable, we will notify the customer and cancel the unavailable item or affected order as appropriate.
We will not substitute a different meat product without the customer's approval where approval is required.
Any payment collected for an unavailable item that cannot be supplied will be handled in accordance with applicable law and the agreed order terms.
Fresh Bazar aims to supply fresh meat that is properly handled, cut, packed, and delivered in accordance with applicable food-safety requirements.
Customers should inspect their order promptly after delivery.
If the meat appears spoiled, has an unusual odour, has packaging damage that may compromise safety, or may have been exposed to unsafe temperatures, do not consume it. Contact us promptly for assistance.
After safe delivery, customers are responsible for handling and storing the meat appropriately, including refrigeration or freezing as suitable and following any storage instructions provided.
This provision does not exclude Fresh Bazar's responsibility for defects, unsafe products, improper handling before delivery, or any other obligation imposed by applicable law.
Customer satisfaction and food safety are important to Fresh Bazar.
If you receive meat that is damaged, spoiled, incorrect, or materially different from the product ordered, please report the issue within 24 hours of delivery, where reasonably possible.
To help us investigate the complaint:
Where a complaint is verified, Fresh Bazar's preferred resolution is to replace the affected product with good-quality meat at no additional charge, subject to availability and applicable law.
We will coordinate the replacement with the customer and explain the next steps.
If a replacement is unavailable or another remedy is required by law, we will provide the applicable remedy, which may include a refund, price adjustment, or another lawful resolution.
A replacement-first policy does not remove any mandatory consumer rights under Omani law.
Reports received after 24 hours may be more difficult to investigate. However, we will assess complaints fairly, particularly where food safety, a defect that was not reasonably apparent on delivery, or a mandatory legal right is involved.
Fresh meat is perishable and is cut and packed after an order is placed. For this reason, we generally do not accept returns based solely on a change of mind, a preference change, or an incorrect selection made by the customer after preparation.
This restriction does not apply to defective, spoiled, damaged, incorrectly supplied, or otherwise non-conforming products where a remedy is required by applicable law.
Please contact us before attempting to return a product. We will provide instructions for handling a complaint, replacement, or other appropriate resolution.
For food-safety reasons, products returned after leaving our control may not be suitable for resale.
Customers must provide accurate delivery details and a working contact number and should be available to receive their order at the confirmed delivery time.
If the customer is unavailable, our delivery team may call or message the customer to arrange another delivery attempt or an alternative arrangement.
Any additional delivery charge for a repeat attempt must be disclosed, reasonable in the circumstances, and permitted by applicable law.
Because fresh meat is perishable, repeated failed delivery attempts may affect product safety and the availability of a redelivery. We will assess the circumstances and communicate with the customer to determine an appropriate resolution.
Customers should check the order at handover for obvious discrepancies, missing items, or packaging damage.
After the meat has been safely delivered, customers should promptly store it under appropriate conditions and follow any instructions provided.
Customers should not consume products that appear spoiled or unsafe. Contact Fresh Bazar if you have concerns about product quality or food safety.
Customer responsibility for storage after delivery does not exclude liability for a problem that existed before delivery or for which Fresh Bazar remains responsible under applicable law.
Promotions, discount codes, and special offers may be subject to eligibility conditions, validity periods, minimum order values, product restrictions, and availability.
The applicable terms will be displayed or communicated with the relevant promotion.
Unless otherwise stated, offers cannot be exchanged for cash. We may correct genuine technical errors or withdraw an offer where permitted by law, but this does not remove any legal obligation arising from an already confirmed order.
We aim to provide accurate product descriptions, pack sizes, prices, delivery information, and order status updates.
Occasionally, website errors, interruptions, or inaccurate information may occur. We may update product listings, prices for future orders, delivery coverage, and other website information as necessary.
Any material issue affecting an order already accepted will be handled transparently and in accordance with applicable law.
We do not guarantee uninterrupted website availability, but we will take reasonable steps to maintain our ordering services.
Unless otherwise stated, the Fresh Bazar name, logo, product photographs, designs, website content, and other brand materials are owned by or used with permission by the relevant rights holder.
You may not copy, reproduce, distribute, modify, or commercially exploit these materials without permission, except where permitted by law.
Fresh Bazar collects and processes personal information to manage orders, process payments, arrange delivery, respond to complaints, maintain business records, and improve our services.
Personal information may be shared with relevant payment providers, delivery personnel, website service providers, and other parties where necessary and lawful.
For further information about how we handle personal information and the rights available to you, please read our Privacy Policy published on our website.
Fresh Bazar will take reasonable care in preparing, packing, and delivering orders.
To the extent permitted by applicable law, Fresh Bazar is not responsible for losses caused solely by circumstances beyond our reasonable control or by improper storage or handling by the customer after safe delivery, where the loss is not attributable to a failure or breach by Fresh Bazar.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, food-safety obligations, or any other liability or consumer right that cannot legally be excluded or limited.
Events such as severe weather, exceptional traffic disruption, emergencies, government restrictions, supply interruptions, or other circumstances beyond our reasonable control may affect preparation or delivery.
If such an event materially affects an order, we will make reasonable efforts to inform the customer and arrange an appropriate solution.
This section does not remove any refund or other obligation required by applicable law.
If you have a concern about an order, payment, delivery, or product quality, please contact us first so we can investigate and attempt to resolve the matter.
WhatsApp: +968 7740 1460
Email: info@freshbazaroman.com
Please provide your order number and relevant details so we can review the issue.
If the matter cannot be resolved directly, customers may approach the competent consumer protection authority or other relevant authority in Oman.
We may update these Terms & Conditions when our products, delivery operations, website services, or legal obligations change.
The updated version will be published on this page with a revised "Last updated" date.
Changes will not remove rights that have already accrued or rights that cannot lawfully be excluded.
These Terms & Conditions are governed by the applicable laws of the Sultanate of Oman, including relevant consumer protection and electronic commerce requirements.
Disputes will be handled by the competent authorities or courts in Oman, as applicable, subject to mandatory consumer protections and applicable jurisdictional rules.
Nothing in these terms is intended to limit a customer's rights under mandatory Omani law.
For orders, delivery enquiries, complaints, or other questions, please contact:
Fresh Bazar
Legal Business Name: Dawood and Partners Business LLC
CR Number: 1598211
Country: Sultanate of Oman
WhatsApp / Customer Support: +968 7740 1460
Email: info@freshbazaroman.com
Registered Business Address: Azaiba, 130, Muscat, Oman
Please include your order number when contacting us about an existing order.
Thank you for choosing Fresh Bazar.